哲學 本體論, 起源 ... 終點 (不滿足到滿足) Service 是不是一個 Activity ? new object = subject + tool subject = Roles + Commity ... What is Service ? Services are deeds, processes, and performances. - Valarie Zeithaml & Mary Jo Bitner A service is a time-perishable, intangible experience performed for a customer acting in the role of a co-producer. - James Fitzsimmons 有對象, 有價值的移轉, 過程和結果是滿意的. What is SSME? Taiwan, GDP - 服務業佔 6x% iPod零件451種 誰賺最多？, http://space.17t17p.com/?action-viewnews-itemid-565 怎麼讓服務變的更好? 找出服務的問題在那？ 服務不僅是對外 |
B02.SOA(服務導向架構) > 03.SSME(服務科學管理與工程學) >